Terms of Service

Version 2026-09 · Effective 7 September 2026

These terms are the agreement between Skillfull (Aust) Pty Ltd and the organisation that subscribes to StreamClass. The version label and effective date appear at the top of this page.

1. This agreement

1.1 These terms are a legal agreement between Skillfull (Aust) Pty Ltd, Australian Business Number 82 696 827 479, Australian Company Number 696 827 479, of Suite 12, 79 Manningham Rd, Bulleen, VIC 3105 (we, us, our), and the organisation that subscribes to the Services (you, your).

1.2 The Services are the StreamClass platform at www.streamclass.com.au and the parts of it your plan includes. Your organisation gets its own workspace, your tenant, at your own subdomain. Customer Content is everything you or your Authorised Users, meaning anyone you allow to use the Services under your account, put into or generate through them.

1.3 This agreement is formed when you accept these terms at sign up, sign an order that refers to them, or start using the Services, whichever is first. If you accept for an organisation, you promise you are authorised to bind it. A signed order applies ahead of these terms.

2. Your account and your users

2.1 Your Customer Content sits in your tenant, separate from other customers'. Your administrators assign roles, control who has access, and must remove it when someone leaves. You are responsible for everything done under your account, except so far as our breach or negligence caused it. Tell us promptly if a credential may have been compromised.

2.2 Our staff may enter your tenant where reasonably necessary to run, support or secure the Services, to investigate a suspected breach, or at your request. That can include signing in as one of your users to reproduce a problem. Access is limited to staff whose role allows it, and it is logged.

3. What the Services are, and are not

3.1 We will provide the Services with due care and skill. What you can use depends on your plan. We may add, change or remove features, but not in a way that materially reduces their core functionality during a paid period without notice, and clause 16.3 applies if we do.

3.2 We supply software. We do not deliver training, assess anyone, or give legal, compliance or professional advice, and using the Services does not by itself make you compliant with any law or standard. You decide what you deliver and what records you keep.

3.3 Some parts of the Services generate, summarise or transcribe content automatically, and that output can be wrong. Review it before you rely on it or use it in a decision about a person.

4. Acceptable use

4.1 Use the Services lawfully, and give us accurate account and billing details. You must not, and must not let anyone else:

  • upload unlawful, defamatory, harassing, discriminatory or obscene material, material you have no right to use, or malicious code;
  • try to reach another customer's tenant, our systems, or data you may not see, or test our security without our consent;
  • reverse engineer, resell, sublicence or rent the Services, or open them to anyone who is not an Authorised User;
  • send unsolicited commercial electronic messages through the Services, or use them in a way that breaches the Spam Act 2003 (Cth); or
  • place an unreasonable automated load on the Services, extract data in bulk except through our export tools, or interfere with another customer's use.

4.2 Do not put payment card numbers into Customer Content. If we tell you something breaches this clause, fix it promptly.

5. Your content

5.1 You own your Customer Content, including the rights in what you upload and in what the Services generate from it inside your tenant. You promise you hold the rights and consents we need to host and process it as described here.

5.2 You grant us a non-exclusive, worldwide, royalty free licence to host, store, copy, transmit, transcode, transcribe, display, back up and otherwise process Customer Content, only so far as is needed to run and support the Services for you, to carry out your instructions, and to comply with the law. It extends to the providers in clause 8.

5.3 We do not review Customer Content before publication, but may remove it if we reasonably believe it breaches this agreement or the law, telling you why unless the law stops us. We do not sell it, share it for anyone else's marketing, or train models on it for other customers. We do use information about how the Services are used, including limited samples where something went wrong, to find faults.

6. Learner information and privacy

6.1 You decide what personal information is collected in your tenant, from whom, who can see it and how long it is kept. We hold and process it for you, on the instructions you give through the Services, and not for our own separate purposes.

6.2 We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and with our Privacy Policy, and we commit to that as a term of this agreement, whether or not that Act applies to us in its own right. Our Privacy Policy at https://www.streamclass.com.au/legal/privacy forms part of this agreement.

6.3 You must give your learners the collection notice the law requires, including that their information is held in the Services and disclosed to us and our providers, obtain any consent the law requires, and handle their requests about their own information with our help.

6.4 When you run a live session, attendance is recorded, captions and a transcript may be created and kept even with video and audio recording switched off, and chat messages are kept. The Services do not announce this to participants for you. Tell participants before each session, and obtain any consent the law requires.

6.5 The Services run on Amazon Web Services. Some features send text to providers outside Australia. That text can include course material, the transcript of a live session, and a question a learner types. Text generation goes through Amazon's global routing, so Amazon may serve a request from any region it operates in, inside or outside Australia. Our Privacy Policy names the providers and what we know about where they process. If you need a commitment about where your content is stored or processed, ask us in writing before you subscribe.

6.6 If you point the Services at a destination you choose, for example an outbound notification to your own address on the internet, you are responsible for that destination and for what happens to the data once it leaves the Services.

7. Our intellectual property and confidentiality

7.1 We own the Services, including the software, design and our trade marks. We grant you a non-exclusive, non-transferable right to use them during your paid period for your internal business purposes and to deliver training to your learners.

7.2 Confidential Information is information one party discloses that is marked confidential, or that a reasonable person would treat as confidential, including Customer Content, our non-public product and security information, and your pricing. Each party must keep it confidential, use it only for this agreement, and may disclose it only to people under equivalent obligations or where the law requires.

8. Zoom and our other providers

8.1 We use service providers to run the Services: Amazon Web Services for hosting, storage, video processing, transcription, speech and text generation, Stripe for payments, and OpenAI and ElevenLabs for speech and language processing. We remain responsible for what we deliver through them.

8.2 The Services can connect to Zoom so that you can run live sessions and bring recordings and transcripts into your tenant. You need your own Zoom account, and your agreement with Zoom governs your use of it. Connecting Zoom authorises us to read your meeting details and download your recordings and transcripts, within the permissions you grant.

8.3 You may disconnect Zoom at any time inside the Services. When you do, we ask Zoom to revoke our access, and we erase the stored access token, refresh token, Zoom user identifier, Zoom account email address and the list of permissions you granted.

8.4 If you remove our app from your Zoom account instead, Zoom tells us and we erase the same details. Either way, material already imported stays in your tenant, because it is your Customer Content, and the features that depend on Zoom stop working.

9. Fees and billing

9.1 You pay the fees for your plan, in the currency and on the cycle stated at checkout or in your order. Self service subscriptions are charged in advance and again at each renewal until cancelled, and invoiced amounts are due within 30 days. Card payments are processed by Stripe, and we do not store your card number.

9.2 Prices are in Australian dollars. We are not registered for goods and services tax (GST), so we do not charge GST and none is included in our fees. If we become registered we may add GST to fees charged after that date, on at least 30 days notice, with a tax invoice.

9.3 We may offer a free trial. If you gave us a payment method, your plan is charged when the trial ends unless you cancel first in the billing settings. We do not send a reminder before that first charge, so please note the date.

9.4 We may change the fees for a renewal period on at least 30 days written notice. A change never applies to a period you have already paid for, and if you do not accept it you may choose not to renew.

9.5 If a payment fails we will tell you and send reminders. We will not suspend access until an amount has been overdue for at least 30 days and we have given at least 14 days written notice. We restore access promptly on payment, and we do not charge a reconnection fee or interest.

9.6 Fees are not refundable unless this agreement or the law says otherwise. If you cancel part way through a period you have paid for, the subscription runs to the end of it and the unused part is not refunded. Refunds under this agreement are calculated daily for the remainder of the period.

9.7 If your plan lets you sell courses or memberships to your own buyers through the Services, you sell through your own connected payment account, in your own name and under your own terms. You are the seller. We may deduct a platform fee at the rate stated in your plan or order. You are responsible for tax on your sales, for your own refund policy, and for any dispute with a buyer.

10. Availability, support and security

10.1 We aim to keep the Services available, but we do not promise a level of uptime and there are no service credits. Service status is published at https://www.streamclass.com.au/status, on the same platform it reports on, so it may be unavailable during a serious outage.

10.2 Support is available at support@streamclass.com.au and through the support page in the Services, Monday to Friday during business hours in Melbourne, Victoria. We aim to respond promptly, but we do not promise a response time or a resolution time. Support does not cover your equipment, your Zoom account, or the content you create.

10.3 We take steps that are reasonable in the circumstances to protect Customer Content from misuse, loss and unauthorised access. Our databases are encrypted at rest with a key we control, and credentials we store for connected services, including Zoom, are encrypted before storage using the Advanced Encryption Standard with 256 bit keys in Galois/Counter Mode. No system is completely secure, and you are responsible for your own devices and networks.

10.4 If we learn of a security incident affecting, or likely to affect, your Customer Content or the personal information in your tenant, we will tell you without undue delay and give you what we know. We do not commit to a fixed number of hours, because we would rather meet what we publish. Where the law requires notice to a regulator or to affected people, including under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), each party will do what that law requires. Neither party will make a public statement that names the other in connection with an incident without consulting the other first, unless the law requires it.

11. Suspension, term and termination

11.1 We may suspend your access only where an amount is overdue and clause 9.5 is satisfied, where we reasonably believe there is an immediate risk to security or to a person or that your use is unlawful, or where you have breached clause 4 and have not fixed it. Unless we must act immediately we will give notice and a chance to fix the problem first.

11.2 This agreement runs for the period stated at checkout or in your order and renews automatically for further periods of the same length. Either party may stop renewal on 30 days written notice before the end of the current period, and you may turn renewal off in the billing settings.

11.3 Either party may terminate immediately by written notice if the other commits a material breach and does not fix it within 30 days of written notice describing it, or becomes insolvent. Either party may also terminate for convenience on 30 days written notice, with no penalty.

11.4 If you terminate for our material breach, or either party terminates for convenience, we refund the fees you have paid for the remainder of the period. If we terminate for your material breach, fees already paid are not refunded and unpaid fees for the current period fall due.

11.5 On termination your right to use the Services ends and each party must return or destroy the other's Confidential Information, subject to clause 12. Clauses 5, 7, 9 for amounts already due, 12, 13, 14, 15 and 17 survive, along with any clause that by its nature should survive.

12. Your data after this agreement ends

12.1 While your subscription is current, an administrator can request an export at any time from the data export page. It is a compressed file of records covering your people, their roles, enrolments, courses and certificates, and the compliance records your plan includes. It does not contain your uploaded files and video, attendance, assessment answers and grades, or session transcripts. Each export can be downloaded for 7 days.

12.2 After this agreement ends we will make your Customer Content available for export for 30 days. During that window, on your written request, we will provide an export in the formats the Services support. Anything the export tool does not cover, including your uploaded files and video, we assemble by hand, so ask early and allow time.

12.3 Nothing deletes Customer Content on a schedule, and it does not expire by itself. After the export window closes, we delete or irreversibly de-identify your Customer Content when you ask us in writing. Our staff do this by hand, so we confirm in writing once it is done. Until you ask, your Customer Content stays in our systems, and you can ask at any time later.

12.4 Copies may remain in routine backups until those are overwritten, and we may keep what the law requires, including transaction records and records of your acceptance of these terms. If you ask us to delete Customer Content while your subscription is current we will, unless the law requires us to keep it.

13. Warranties and the Australian Consumer Law

13.1 We warrant that we will provide the Services with due care and skill, that we have the right to provide them, and that to our knowledge they do not infringe anyone's intellectual property rights in Australia. Clause 15 says what happens if someone claims otherwise.

13.2 Otherwise, and subject to clause 13.3, all terms and warranties that would be implied are excluded so far as the law allows. We do not warrant that the Services will be uninterrupted or free of errors, that they will meet a particular requirement of yours, or that content they generate or transcribe will be accurate.

13.3 Nothing in this agreement excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL), which is Schedule 2 to the Competition and Consumer Act 2010 (Cth), or under any other law, where doing so would be unlawful. Any part of this agreement that would have that effect does not apply to you to that extent.

13.4 The Services are not of a kind ordinarily acquired for personal, domestic or household use. So far as the law lets us limit our liability for failing to meet a consumer guarantee for services, that liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again, unless it would not be fair or reasonable for us to rely on that limit.

14. Liability

14.1 This clause is subject to clause 13.3, and nothing in it limits liability that cannot lawfully be limited.

14.2 Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data. Each party's total liability for all claims connected with this agreement is limited, in aggregate, to the fees paid or payable by you in the 12 months before the first event giving rise to the liability.

14.3 The limits in clause 14.2 do not apply to your obligation to pay the fees, to a breach of clause 7.2, to liability under clause 15, to fraud or wilful misconduct, or to death or personal injury.

14.4 Each party must take reasonable steps to reduce its loss, and liability is reduced to the extent the other party caused the loss. We are not liable for loss caused by Customer Content, by your instructions, or by a product you connected. Neither party is liable for a failure caused by an event beyond its reasonable control, and if one lasts more than 30 days either party may terminate by written notice.

15. Indemnities

15.1 We will defend you against a claim by someone else that the Services, as we supplied them and used in line with this agreement, infringe that person's intellectual property rights in Australia. We will pay the damages and costs finally awarded against you, or agreed by us in settlement of that claim.

15.2 Clause 15.1 does not apply so far as the claim arises from Customer Content, from a change you make, from combining the Services with something we did not supply, from use that breaches this agreement, or from continued use after we asked you to stop.

15.3 If a claim under clause 15.1 is made or looks likely, we may, at our cost, obtain the right for you to keep using the Services, change or replace them so that they do not infringe, or, if neither is reasonably available, end the affected part of the Services and refund the fees you have paid for the remainder of the period. Subject to clause 13.3, clause 15.1 and this clause state your only remedy for an infringement claim.

15.4 You will defend us against a claim by someone else arising from Customer Content, from your breach of clause 4, clause 6.3 or clause 6.4, from a consent you were required to obtain and did not obtain, or from a sale you make under clause 9.7. You will pay the damages and costs finally awarded against us, or agreed by you in settlement of that claim.

15.5 The party asking for an indemnity must tell the other promptly in writing, let that party control the defence and any settlement, acting reasonably, and co-operate at that party's cost. It may take part in the defence at its own cost. Neither party may settle a claim in a way that imposes an obligation on the other, or admits something for the other, without that party's consent, which must not be unreasonably withheld.

15.6 An indemnity is reduced to the extent the loss was caused by the party being indemnified.

16. Changes to these terms

16.1 We may change these terms, for example to reflect a change in the Services, our business or the law. If a change is material we will give at least 30 days written notice before it takes effect, by email to your administrators or by a notice inside the Services. Other changes take effect when we publish them.

16.2 If you keep using the Services after a change takes effect, you accept it, and we may ask you to accept the updated terms at your next sign in.

16.3 If a material change, or a change that materially reduces the core functionality of the Services, is not acceptable to you, you may terminate by written notice before it takes effect, and we will refund the fees you have paid for the remainder of the period.

16.4 The current version is always at https://www.streamclass.com.au/legal/terms, with a version label and an effective date.

17. Complaints, notices and general

17.1 If you have a complaint, tell us using the details in clause 18, and we will try to resolve it with you before either of us goes to court. If it is about privacy, our Privacy Policy explains how to complain to us and to the Office of the Australian Information Commissioner (OAIC).

17.2 Notices must be in writing. We may notify you by email to the address on your account or by a notice inside the Services, and you must keep those details current. Notify us by email to support@streamclass.com.au, marked for the attention of Legal, or by post to our registered office.

17.3 This agreement is governed by the law of the State of Victoria, Australia, and each party submits to the non-exclusive jurisdiction of its courts. Nothing here prevents you exercising a right under a Commonwealth, State or Territory law that cannot be excluded.

17.4 This agreement, with any order and any policy it refers to, is the whole agreement about the Services. If part of it is unenforceable it is read down or removed and the rest continues.

17.5 Neither party may assign this agreement without the other's written consent, which must not be unreasonably withheld. Either party may assign it on notice, without consent, to a related body corporate, or to a person who acquires all or substantially all of its business or assets, provided that person takes on its obligations.

17.6 A right is waived only in writing. Delay in exercising a right is not a waiver of it.

17.7 The parties are independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship.

17.8 Neither party may use the other's name or logo in publicity without the other's written consent.

17.9 This agreement may be accepted electronically, and an electronic acceptance is as effective as a signature on paper. We keep a record of who accepted, when, which version they accepted, and the internet protocol (IP) address and browser reported at the time.

18. Contact us

Skillfull (Aust) Pty Ltd, Australian Business Number 82 696 827 479, Australian Company Number 696 827 479.